Enter a complaint ID to trace ingredient handlers and line attendees.
Use Report to generate a downloadable PDF.
Bradgate Trace Assistant
Demo
Assistant: Paste a complaint ID, or ask a question after entering it (e.g., “names of workers”).
Bradgate Bakery
Complaint Insights
Total complaints
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Tracked in this demo database
Most complained product
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Key benefits of contact tracing hair-contamination complaints
- Faster root-cause analysis (RCA) and prevention of repeat complaints. Guidance advises RCA and corrective actions after incidents. (Food Standards Agency)
- Quicker, more targeted withdrawal/recall decisions (less disruption). Traceability supports faster source identification and more efficient recalls. (World Bank)
- Better execution and proof of recall readiness. ISO 22000:2018 requires documented withdrawals/recalls and effectiveness checks. (ISO 22000:2018)
- Improved effectiveness/efficiency of official actions. Codex notes traceability can improve inspection/certification effectiveness. (Codex (FAO/WHO))
- Stronger legal compliance posture (UK/EU “one step back/forward”). Traceability obligations and removal of unsafe food are emphasized. (Food Standards Agency)
- Protects consumer trust and brand reputation—especially for hair complaints. FDA Food Code notes consumer sensitivity to hair contamination. (FDA Food Code)
- Operational improvement: training + audit focus becomes evidence-based. ABurnet highlights audits, best-practice training, and “on first, off last.” (ABurnet module)